Help

Short answers for using SnapEE. Cannot find yours? Write to support@snapee.ca.

Getting started

• Get started with SnapEE
  Install SnapEE, enter your key and capture your first file.
• Request your free trial key
  What the trial form asks for, and what the messages mean.
• Enter your key and use more than one computer
  Activate SnapEE, and free a place when all your browsers are in use.
• If Chrome says SnapEE is not trusted
  A message some people see when they install. It is about how new our publisher account is.

Reports

• Capture a client's file
  Read a file from the IRCC portal into SnapEE, including the auto-walk.
• Capture a file that has already been submitted
  Read the forms of a submitted file, and see what the report looks like when nothing can be changed.
• Why Auto-walk is slow on some sections
  A complete section takes about 2 seconds. An unfinished one can take about a minute, and here is why.
• Build and review the report
  What is on the report, and what to check before you share it.
• What Needs attention means
  The list on the first page of the report.
• Client approval and the reference code
  Signature lines, an email approval phrase, or both.
• Print or save the report as a PDF
  Share the report with your client.

Your licence

• Set your firm name, colour and logo
  What you can change, and what your licence controls.
• Buy, renew or cancel
  How a licence is paid for, and how it renews.
• Firms and teams
  Licences for several representatives.
• If SnapEE stops working
  What each message means and what to do.

Privacy and limits

• How SnapEE protects client information
  How captured information is stored and protected, and what is sent. The Privacy Policy has the detail.
• Known limits
  Where SnapEE is not tested or cannot help yet.
• Contact support
  How to reach us, and what to send.