SnapEE

Help / Your licence

If SnapEE stops working

  • Your trial has ended. Use the Buy a licence button. Your saved data is untouched. If you already bought, click Check licence now.
  • Your annual pass ended on a date. Capture and reports are paused until you renew. For 7 days after it ends, SnapEE keeps working with a warning. Use the Renew link, or write to us.
  • SnapEE needs to check your licence. Connect to the internet and open SnapEE.
  • SnapEE has not been able to check your licence since a date. SnapEE works for up to 7 days after its last check. Connect to the internet and open SnapEE to continue.
  • All the browsers or devices on this licence are in use. See Enter your key and use more than one computer.
  • This licence is suspended. Write to support@snapee.ca.
  • This licence key is no longer recognised. Check the key, or write to us. A key we replaced stops working.
  • Activation is not available right now. Try again later.

In every case, your saved data stays on your computer.

If SnapEE is not capturing

  • "SnapEE is not reading this page yet. Refresh the page once, then open your client's file." The popup shows this when the portal tab was opened before SnapEE was installed or updated. Refresh the tab once.
  • "SnapEE was updated. Refresh this page so it can keep reading." A bar at the bottom of the portal page says this if SnapEE updated itself while the page was open. Refresh the page. What was saved earlier is kept.
  • "SnapEE could not save what it just read." A bar at the bottom says this when a section could not be saved after several tries. Refresh the page and open the section again. Sections saved earlier are kept.
  • "Open the client's checklist page to detect names, or start anyway. Already on it? Refresh the page." SnapEE has not found the names on the checklist yet. Refresh the checklist page.
  • There is no Open the checklist page button. It shows only on the documents page of a submitted file, when your licence allows capture and no Auto-walk is running. Refresh the page once. See Capture a file that has already been submitted.
  • "SnapEE could not open the checklist page. Refresh this page and try again." The popup says this when the button did not work, for example because the page changed after the popup opened. Refresh the page and choose the button again.
  • The SnapEE icon does not open. If your browser's print or Save as PDF window is open, it may not open the SnapEE icon. Save or cancel the print window first.
  • Auto-walk is slow on a section. See Why Auto-walk is slow on some sections.

Still stuck? Write to support@snapee.ca.